Terms and Conditions

COVID-19 SECURITY MEASURES

Designed with the recommendations set out by the World Health Organization (WHO) and ECDC. It minimizes contact with our staff while ensuring you have all you need for an enjoyable vacation.

Our base offices

  • Disinfected at the end of every working day
  • Regular disinfecting of office surfaces throughout the day
  • Cash transaction machines and tablets disinfected after each guest
  • Contactless payment preferred
  • Each base will display our COVID-19 measures on an information board
  • Contact with our staff will be behind a plexiglass screen and the reception process will be conducted in the open whenever possible

Our base staff

  • Have temperatures taken before starting work
  • Wear masks when in contact with guests
  • Observe social distancing guidelines (2m apart)
  • Regular hand disinfection and hand washing

Boat cleaning process

  • Disinfection of boats with dry steam for a true deep cleaning, scientifically certified to decontaminate, disinfect and deep clean all surfaces (VAPORE-3000 System) after return of each charter and before cleaning staff enter the boat, as outlined by WHO and ECDC
  • Disinfecting of all inside surfaces with disinfectant and mattresses sanitized
  • For each charter, a sanitized galley inventory set is placed in a sealed bag on the saloon table and sanitized bed linen is in a sealed bag on the beds
  • There is a second fogging with ecologically friendly formula and disinfecting of the interior after cleaning is completed
  • Finally, we disinfect the boat exterior and lockers including cushions

Check in and check out processes

  • Only one guest/skipper will be allowed in the office (procedures will be conducted outside wherever possible) - the rest of the crew need to observe social distancing guidelines
  • Guests will be required to wear masks
  • Guests will be asked to sanitize their hands
  • For check out, only the skipper can take part in the technical briefing with one of our base team (wearing a face mask and gloves), observing social distancing guidelines. The rest of the crew need to observe social distancing guidelines
  • For check in, only the skipper is allowed to be on the pontoon - the rest of the crew need to observe social distancing guidelines

On board hygiene

  • Skippers will be supplied with masks and gloves
  • Guests will be provided with local emergency numbers
  • Each starter pack includes 1x 0.5L bottle of alcohol-based disinfecting agent suitable for hands and surfaces
  • The galley inventory set will be in a sealed bag for you to put away.
  • The bed linen will be in a sealed bag for you to make up the beds
 

COVID-19 BOOKING POLICIES

We have adjusted our policies regarding existing reservations and new reservations in the context of uncertainty related to COVID-19.

YOU ALREADY HAVE A RESERVATION?

We offer to postpone your reservation for a period of 12 months following the departure date originally scheduled (except the week of December 26 to January 2, 2020). If you ever choose a season or a boat offered at a higher rate, you will only have to pay the difference. In the contrary case, no refund will be granted.

YOU ARE RELUCTANT TO BOOK YOUR NEXT TRIP with NAVTOURS?

New reservations with 10% deposit only refundable if your country or destination issues a restriction requiring you to cancel the trip. You therefore do not risk anything to reserve now.

 

Our terms and conditions for sailboat / catamaran rental

  • All prices are in US dollars and are subject to change without notice.
  • All prices are for 7, 10 or 14 nights, but it is also possible to book for another number of days. Quote upon request
  • Skipper only packages and/or chef / attendant-food supplies package also available. Quotes upon request.
  • The lease can start every day of the week.
  • In the Bahamas, because of the time needed for yacht preparation, check-in time is always after 4 PM (the exact time will be confirmed by the base manager on your arrival day. Disembarking must be done before 9 AM.

Mandatory extras

On Lake Champlain

  • A cleaning fee of 5% (minimum $50 USD - maximum $150 USD+ 8% NYTax) will be added
  • A damage waiver fee will be added to every bareboat charter. The amount of the established fee is calculated in the following way:
    On Lake Champlain, the maximum amount of:
    4% of the amount of the deductible (maximum deductible amount of $7,000) + Tax;
    4% of the total sailboat rental amount + Tax;
    A minimum of $125 USD + Tax
  • A New York state tax of 8% will be charged on all bookings for Lake Champlain.

In the Bahamas

  • A linen and cleaning fee, variables depending on the size of the boat ($185 US to $250 US) will be added on bookings for the Bahamas.
  • A damage waiver fee will be added to every bareboat charter. The amount of the established fee is calculated in the following way:
    In the Bahamas, the maximum amount of:
    6% of the amount of the deductible (maximum deductible amount of $7,000) + Tax;
    6% of the total sailboat rental amount + Tax;
  • A Bahamian tax of 4% will be charged on all bookings for the Bahamas.

 

Optional Extras

  • Skipper only packages and/or attendant-food supplies package are also available. Quotes upon request.
  • Provisioning service for charters out of Georgetown and Nassau are available.
  • Fishing rods and gears are available either from Nassau or Georgetown. The cost is $75.00 per week. 
  • Kayak and SUP rentals available.
  • Internet & cell phone rental with a prepaid card
All our boats are equipped with GPSmap and Explorer Chartbook, dodger & bimini, dinghy and outboard, propane BBQ, Hawaiian sling, and all the safety features required for the navigation area.